Computer Support

Computer Support is a computer hardware and software topic that includes computer hardware, networking, laptops, printers, operational procedures, operating systems, security, mobile devices, and troubleshooting.

This course comprises 2 parts, 9 sections, and 58 lessons covering computer support. Each lesson includes a combination of Wikipedia readings, YouTube videos, and hands-on learning activities. The course also assists learners in preparing for CompTIA A+ Certification.

This entire Wikiversity course can be downloaded in book form by selecting Download Learning Guide in the sidebar.

Preparation

This is a second-semester, college-level course. Learners should already be familiar with introductory computer concepts and IT Fundamentals.

Objectives

See the list of all objectives. For specific sections:

Wikiversity Development Stages
Sparse resource	Developing resource	Maturing resource	Developed resource	Comprehensive resource

Core 1

Core 2

Also see the list of acronyms and the list of technologies .

Exam Details

Exam description:

220-1101 covers mobile devices, networking technology, hardware, virtualization and cloud computing.
220-1102 covers operating systems, security, software and operational procedures.

Number of questions: Maximum of 90

Length of test: 90 minutes

Passing score:

220-1101: 675 (on scale of 900)
220-1101: 700 (on a scale of 900)

Recommended experience:

9 to 12 months hands-on experience in the lab or field

Exam codes: 220-1101, 220-1102

Languages: English, German, Japanese, Portuguese, Thai, Spanish, French

Lessons

Part 1

Hardware
- Hardware Module 1
  - Motherboards
  - CPUs
  - BIOS and UEFI
  - RAM
  - Expansion Cards
  - Storage
  - Power Supplies
- Hardware Module 2
- Hardware Module 3
Mobile Devices
- Mobile Devices Module 1
  - Laptop Components
  - Laptop Features
- Mobile Devices Module 2
- Virtualization and Cloud Computing
  - Virtualization
  - Cloud Concepts
Networking
- Networking Module 1
  - Devices
  - Tools
- Networking Module 2
- Networking Module 3
  - Routers
  - Connectivity
Hardware Troubleshooting
- Hardware & Networking Troubleshooting Module 1
- Hardware & Networking Troubleshooting Module 2
  - Displays
  - Printers
- Hardware & Networking Troubleshooting Module 3
  - Networks
  - Mobile Devices

Part 2

Operating Systems
- Operating Systems Module 1
  - Installation
  - Mobile Operating Systems
- Operating Systems Module 2
  - Features
- Operating Systems Module 3
  - Control Panel
  - GUI Tools
- Operating Systems Module 4

Procedures
- Operational Procedures
Security
- Security Module 1
- Security Module 2
  - Threats
  - Best Practices
- Security Module 3
  - Windows
  - Wired and Wireless
Software Troubleshooting
- Software Troubleshooting Module 1
  - PC Operating Systems
- Software Troubleshooting Module 2
  - PC Security
- Software Troubleshooting Module 3
  - Mobile Operating Systems
  - Mobile Security

External Links

Cybrary: Free CompTIA A+ Course

References