Computer Support/Procedures/Policies
This lesson covers policies.
Objectives and Skills
editObjectives and skills for the policies portion of A+ certification include:[1]
- Summarize the process of addressing prohibited content/activity, and explain privacy, licensing, and policy concepts.
- Incident Response
- First response
- Identify
- Report through proper channels
- Data/device preservation
- Use of documentation/documentation changes
- Chain of custody
- Tracking of evidence/documenting process
- First response
- Licensing / DRM / EULA
- Open source vs. commercial license
- Personal license vs. enterprise licenses
- Personally Identifiable Information
- Follow corporate end-user policies and security best practices
- Incident Response