Computer Support/Hardware Troubleshooting/Printers

This lesson covers troubleshooting printers.

Objectives and Skills

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Objectives and skills for the troubleshooting printers portion of A+ certification include:[1]

Given a scenario, troubleshoot printers with appropriate tools.
  • Common symptoms
    • Streaks
    • Faded prints
    • Ghost images
    • Toner not fused to the paper
    • Creased paper
    • Paper not feeding
    • Paper jam
    • No connectivity
    • Garbled characters on paper
    • Vertical lines on page
    • Backed up print queue
    • Low memory errors
    • Access denied
    • Printer will not print
    • Color prints in wrong print color
    • Unable to install printer
    • Error codes
    • Printing blank pages
    • No image on printer display
  • Tools
    • Maintenance kit
    • Toner vacuum
    • Compressed air
    • Printer spooler

Readings

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Multimedia

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  1. YouTube: Troubleshooting Printer Problems - CompTIA A+ 220-901 - 4.6

Activities

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References

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