Computer Support/Hardware Troubleshooting/Printers

This lesson covers troubleshooting printers.

Objectives and Skills

Objectives and skills for the troubleshooting printers portion of A+ certification include:

Given a scenario, troubleshoot printers with appropriate tools.

• Common symptoms
  • Streaks
  • Faded prints
  • Ghost images
  • Toner not fused to the paper
  • Creased paper
  • Paper not feeding
  • Paper jam
  • No connectivity
  • Garbled characters on paper
  • Vertical lines on page
  • Backed up print queue
  • Low memory errors
  • Access denied
  • Printer will not print
  • Color prints in wrong print color
  • Unable to install printer
  • Error codes
  • Printing blank pages
  • No image on printer display
• Tools
  • Maintenance kit
  • Toner vacuum
  • Compressed air
  • Printer spooler

Multimedia

1. YouTube: Troubleshooting Printer Problems - CompTIA A+ 220-901 - 4.6