Computer Support/Software Troubleshooting/PC Operating Systems

This lesson covers troubleshooting PC operating systems.

Objectives and Skills

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Objectives and skills for the troubleshooting PC operating systems portion of A+ certification include:[1]

Given a scenario, troubleshoot PC operating system problems with appropriate tools.
  • Common symptoms
    • Proprietary crash screens (BSOD/pin wheel)
    • Failure to boot
    • Improper shutdown
    • Spontaneous shutdown/restart
    • Device fails to start/detected
    • Missing dll message
    • Services fails to start
    • Compatibility error
    • Slow system performance
    • Boots to safe mode
    • File fails to open
    • Missing NTLDR
    • Missing Boot Configuration Data
    • Missing operating system
    • Missing Graphical Interface
    • Missing GRUB/LILO
    • Kernel panic
    • Graphical Interface fails to load
    • Multiple monitor misalignment/orientation
  • Tools
    • BIOS/UEFI
    • SFC
    • Logs
    • System Recovery Options
    • Repair disks
    • Pre-installation environments
    • MSCONFIG
    • DEFRAG
    • REGSRV32
    • REGEDIT
    • Event viewer
    • Safe mode
    • Command prompt
    • Uninstall/reinstall/repair

Readings

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Multimedia

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  1. YouTube: Operating System Troubleshooting - CompTIA A+ 220-902 - 4.1
  2. YouTube: Operating System Troubleshooting Tools - CompTIA A+ 220-902 - 4.1

Activities

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References

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