Computer Support/Software Troubleshooting/PC Operating Systems

This lesson covers troubleshooting PC operating systems.

Objectives and Skills

Objectives and skills for the troubleshooting PC operating systems portion of A+ certification include:

Given a scenario, troubleshoot PC operating system problems with appropriate tools.

• Common symptoms
  • Proprietary crash screens (BSOD/pin wheel)
  • Failure to boot
  • Improper shutdown
  • Spontaneous shutdown/restart
  • Device fails to start/detected
  • Missing dll message
  • Services fails to start
  • Compatibility error
  • Slow system performance
  • Boots to safe mode
  • File fails to open
  • Missing NTLDR
  • Missing Boot Configuration Data
  • Missing operating system
  • Missing Graphical Interface
  • Missing GRUB/LILO
  • Kernel panic
  • Graphical Interface fails to load
  • Multiple monitor misalignment/orientation
• Tools
  • BIOS/UEFI
  • SFC
  • Logs
  • System Recovery Options
  • Repair disks
  • Pre-installation environments
  • MSCONFIG
  • DEFRAG
  • REGSRV32
  • REGEDIT
  • Event viewer
  • Safe mode
  • Command prompt
  • Uninstall/reinstall/repair

Multimedia

1. YouTube: Operating System Troubleshooting - CompTIA A+ 220-902 - 4.1
2. YouTube: Operating System Troubleshooting Tools - CompTIA A+ 220-902 - 4.1