Computer Support/Hardware Troubleshooting/Storage

This lesson covers troubleshooting storage.

Objectives and Skills

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Objectives and skills for the troubleshooting storage portion of A+ certification include:[1]

Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools.
  • Common symptoms
    • Read/write failure
    • Slow performance
    • Loud clicking noise
    • Failure to boot
    • Drive not recognized
    • OS not found
    • RAID not found
    • RAID stops working
    • Proprietary crash screens (BSOD/pin wheel)
    • S.M.A.R.T. errors
  • Tools
    • Screwdriver
    • External enclosures
    • CHKDSK
    • FORMAT
    • File recovery software
    • Bootrec
    • Diskpart
    • Defragmentation tool

Readings

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  1. Wikipedia: Master boot record
  2. Wikipedia: RAID
  3. Wikipedia: Blue Screen of Death
  4. Wikipedia: S.M.A.R.T.
  5. Wikipedia: Screwdriver
  6. Wikipedia: Disk enclosure
  7. Wikipedia: CHKDSK
  8. Wikipedia: format (command)
  9. Wikipedia: Data recovery
  10. Wikipedia: diskpart
  11. Wikipedia: Defragmentation

Multimedia

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  1. YouTube: Troubleshooting Hard Drives - CompTIA A+ 220-901 - 4.2
  2. YouTube: Hard Drive Troubleshooting Tools - CompTIA A+ 220-901 - 4.2

Activities

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References

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