Computer Support/Objectives/Mobile Devices

1.1 Given a scenario, install and configure laptop hardware and components.

• Hardware/device replacement
  • Battery
  • Keyboard/keys
  • Random-access memory (RAM)
  • Hard disk drive (HDD)/solid state drive (SSD) migration
  • HDD/SSD replacement
  • Wireless cards

• Physical privacy and security components
  • Biometrics
  • Near-field scanner features

1.2 Compare and contrast the display components of mobile devices.

• Types
  • Liquid crystal display (LCD)
    • In-plane switching (IPS)
    • Twisted nematic (TN)
    • Vertical alignment (VA)
  • Organic light-emitting diode (OLED)

• Mobile display components
• WiFi antenna connector/placement
• Camera/webcam
• Microphone
• Touch screen/digitizer
• Inverter

1.3 Given a scenario, set up and configure accessories and ports of mobile devices.

• Connection methods
  • Universal Serial Bus (USB)/USB-C/microUSB/miniUSB
  • Lightning
  • Serial interfaces
  • Near-field communication (NFC)
  • Bluetooth
  • Hotspot

• Accessories
  • Touch pens
  • Headsets
  • Speakers
  • Webcam
• Docking station
• Port replicator
• Trackpad/drawing pad

1.4 Given a scenario, configure basic mobile-device network connectivity and application support.

• Wireless/cellular data network (enable/disable)
  • 2G/3G/4G/5G
  • Hotspot
  • Global System for Mobile Communications (GSM) vs. code-division multiple access (CDMA)
  • Preferred Roaming List (PRL) updates
• Bluetooth
  • Enable Bluetooth
  • Enable pairing
  • Find a device for pairing
  • Enter the appropriate PIN code
  • Test connectivity
• Location services
  • Global Positioning System (GPS) services
  • Cellular location services

• Mobile device management (MDM)/mobile application management (MAM)
  • Corporate email configuration
  • Two-factor authentication
  • Corporate applications
• Mobile device synchronization
  • Account setup
    • Microsoft 365
    • Google Workspace
    • iCloud
  • Data to synchronize
    • Mail
    • Photos
    • Calendar
    • Contacts
    • Recognizing data caps