The Web Economy/32

Completion status: this resource is ~50% complete.

Type classification: this is a lesson resource.

Educational level: this is a tertiary (university) resource.

IPhone ERP

This is a lesson part of the module The Web Economy out of the Open Source ERP/Executive Diploma course conducted by a private university.

IPhone delighted consumers with its highly natural and intuitive style.
As a killer application, it can be integrated into an ERP System where our voice through the phone can call up the CRM and ERP information without keypad or text.
Many accompanying technologies such as voice synthesis and recognition, VOIP and high storage and data carrier are matured to be integrated to give a seamless experience.
The User Experience will be as if s/he is interacting via phone to a real human operator that is highly knowledgable and skilled in handling any operational tasks and transactions. For example:
- "Please raise me a PO to Mr ABC". Machine will ask "For what Product? Please state the first letter, category or Product Name".
- "P, Category Car, Proton Perdana". Machine will answer, "Product order for Proton Perdana which is a car is been placed with Mr. ABC. Same payment terms?"
- "No. I want to pay in 30 days". Machine will answer, "PO issued via email and fax. You shall receive details copy via sms".
- System then updates the CRM Request module, Inventory module and Commitment Accounting values.

If Apple or anyone else is to incorporate the idea above, what will happen to conventional ERP or even open source ones?
Will there be a market for such a service or application?
How would you make it better?
What other telephony projects out there that are similar or as creative as this?
What other sensory-based projects are there out there? Can you suggest any that uses the other senses of a human?

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Create or edit sub-pages of course materials within wikiversity.
Discuss in the forum (link shall be provided) by offering your ideas and answering or comment on others' postings.

(Provided by Students - subject to edit ranking by tutor)

(Provided by Students - subject to edit ranking by tutor)

(Done in wikiversity as course material by the students under the guidance of the tutor)

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