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Facilitating Online

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Chat Room - A photo by iBoy Daniel
Facilitation is a rare and valuable skill to have. It is a service that is often used in conferences, debates, panels and tutorials, or simply where groups of people are meeting and need someone to help negotiate meaning and understanding, and to keep everyone engaged and on task.
  • Good facilitation depends on good communication skills.
  • Good online facilitation depends on good online communication skills.

This course is designed to help people to access and interpret models, research, and develop professional expertise in online facilitation. The course is aimed at:

  • teachers who want to know how to facilitate online learning,
  • non-profits who want to know how to facilitate online networks and and communities, events and campaigns,
  • businesses who want to know how to leverage online communication tools for meetings, conferences, seminars and workshops.


  • Define an online community
  • Define facilitation
  • Develop facilitation skills
  • Apply facilitation skills within an online learning community
  • Evaluate the facilitation of an online learning community


Vicky Obst, a project manager with Dalberg on an assignment in Nepal

There are 3 projects designed to ensure you study the material, communicate with others and have the opportunity to put into practice what you learn. These projects are what is used for assessment - should you require formal accreditation.

  1. Your course blog
  2. Facilitate an online event
  3. Evaluate a facilitated online event



Contact the following people for help working through this course: