Within Wikiversity, OTRS refers to the people and software that organize, handle, and respond to e-mails sent to the Wikimedia Foundation (WMF) in regards to Wikiversity issues. The WMF utilises Open-source Ticket Request System software to process the e-mail that it receives. This provides an organized way for multiple people to categorize and respond to email.
OTRS can be reached through email at info-en(AT)wikimedia.org or info(AT)wikiversity.org
Wikiversity participants who have OTRS accessEdit
(This is a partial list - please add yourself if you have access)