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IT Service and Support/Customer Management

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This lesson introduces Customer Management. Activities include .

Objectives and Skills edit

Objectives and skills for Customer Management certification include::

Readings edit

  1. Wikipedia: Customer experience

Multimedia edit

Activities edit

  1. Use the Discuss page to post comments and questions regarding this lesson.
  2. Review the lesson summary, key terms, review questions and flashcards below.

Lesson Summary edit

Key Terms edit

Review Questions edit

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Flashcards edit

References edit

  Subject classification: this is an information technology resource.
  Type classification: this is a lesson resource.
  Completion status: this resource is a stub, so not much has been done yet.
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