From the official document:
- "This unit defines the competency required to maintain professional and ethical conduct when dealing with colleagues, clients and employers."
Basically, that means ... (translate above into plain english)
You can read more about this unit on the National Training Information Systems Official document for ICAW4214A.
This unit forms part of the following qualifications:
How this unit will help you
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After learning and applying the skills required by this unit you'll be able to demonstrate your skills in:
| ELEMENT |
PERFORMANCE CRITERIA
|
| 1. Protect the interests of clients |
- Monitor continuity of computing services and information flow
- Ensure the integrity and security of other information as required by organisational policies, legislation and standards
- Identify potential conflicts of interest and notify relevant parties of potential conflicts
- Maintain confidentiality and proprietary rights of client interests
|
| 2. Produce quality products and services |
- Provide products and services that match the operational and financial needs of clients
- Ensure value for money in services and products produced for clients
- Maintain and work to industry and international standards
- Implement quality processes when developing products and maintaining service
|
| 3. Ensure correct representation |
- Present skills, knowledge and qualifications in a professional manner
- Acknowledge services and products developed by self and others correctly
- Provide unbiased and objective information to clients
- Provide realistic estimates for work
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| 4. Produce code of ethics |
- Investigate and review industry standards, policies and legislations to understand the wider context of ethics
- Create a code of ethics for the organisation based on that review
- Disseminate and collect feedback from stakeholders
- Integrate feedback as appropriate
- Publish and promulgate the code of ethics to ensure all personnel and clients have access
|
| 5. Maintain good work practices |
- Perform regular checks to ensure all personnel understand and are applying the code of ethics in the workplace
- Establish a review and grievance procedure to enable confidential reporting of issues arising
- Interview and regularly follow up with clients to ensure they are receiving consistent and appropriate service
- Take action to ensure all personnel participate in regular performance reviews and skill updates
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- translate the above elements and performance criteria into plain english and summarise here...
Ideas for learning the required skills
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Ideas for demonstrating this unit
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The best way to demonstrate these skills is ...
If you are demonstrating this unit as part of a formal course, you might find that the unit is graded (meaning you can not only demonstrate your competence, but can also gain a credit or distinction). Your facilitator may already have set criteria that your college uses. If not, here are some ideas for possible credit/distinction activities that you can discuss with your facilitator:
Notes and discrepancies
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