HDI
HDI, formerly Help Desk Institute, is an organization supporting training and certification for technical service and support professionals.
![](http://upload.wikimedia.org/wikiversity/en/thumb/5/51/HDI_Logo.png/200px-HDI_Logo.png)
Certifications
editAvailable certifications include:
- HDI Customer Service Representative
- HDI Support Center Analyst
- HDI Desktop Support Technician
- HDI Support Center Team Lead
- HDI Support Center Manager
- HDI Desktop Support Manager
- HDI Support Center Director
- Knowledge-Centered Support Fundamentals
- Knowledge-Centered Support Principles
- HDI Support Center