HDI, formerly Help Desk Institute, is an organization supporting training and certification for technical service and support professionals.


Available certifications include:

  • HDI Customer Service Representative
  • HDI Support Center Analyst
  • HDI Desktop Support Technician
  • HDI Support Center Team Lead
  • HDI Support Center Manager
  • HDI Desktop Support Manager
  • HDI Support Center Director
  • Knowledge-Centered Support Fundamentals
  • Knowledge-Centered Support Principles
  • HDI Support Center