HDI

HDI, formerly Help Desk Institute, is an organization supporting training and certification for technical service and support professionals.

Certifications

Available certifications include:

• HDI Customer Service Representative
• HDI Support Center Analyst
• HDI Desktop Support Technician
• HDI Support Center Team Lead
• HDI Support Center Manager
• HDI Desktop Support Manager
• HDI Support Center Director
• Knowledge-Centered Support Fundamentals
• Knowledge-Centered Support Principles
• HDI Support Center

Courses

• IT Service and Support
• IT Service Management

References

• HDI Service Desk Certification Standards