Writing Product Requirements/example usability requirements

Usability requirements for a web-based service are essential to ensure that the platform is user-friendly, efficient, and effective for its target audience. These requirements focus on providing a positive user experience and making the service easy to use and navigate.

Here are some example usability requirements that may provide a useful starting point for your work:

1. Navigation and Layout:
   • The website shall have a clear and intuitive navigation menu with easily identifiable categories and subcategories.
   • All major functions and sections of the service should be accessible within three clicks from the homepage.
   • The layout should be responsive, adapting to various screen sizes and devices, to ensure a consistent user experience across platforms.
2. Accessibility:
   • The website shall comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards to ensure accessibility for users with disabilities.
   • Keyboard navigation shall be supported for users who cannot or prefer not to use a mouse.
   • All multimedia content (images, videos, etc.) should be accompanied by alternative text for screen readers.
3. Registration and Onboarding:
   • The registration process should be streamlined and require minimal user input.
   • Onboarding tutorials or guides shall be provided for new users to understand the key features and functionality of the service.
   • Users should have the option to skip onboarding if they are already familiar with the service.
4. Search and Filters:
   • The website shall offer an efficient search function with relevant and accurate results.
   • Advanced filtering options should be available to help users refine search results based on various criteria.
   • Search and filter options should be clearly visible and easy to access.
5. Error Handling and Messaging:
   • Error messages should be clear, concise, and provide guidance on how to resolve the issue.
   • The website shall include success messages to confirm actions taken by the user.
   • Important notifications and alerts shall be prominently displayed to draw the user's attention.
6. Performance and Loading Times:
   • Page loading times shall be optimized to ensure fast and responsive interactions.
   • Image and media files should be compressed to reduce loading times without sacrificing quality.
   • Regular performance testing should be conducted to identify and address bottlenecks.
7. Mobile-Friendly Design:
   • The website shall be fully functional and easy to use on mobile devices.
   • Mobile-specific features, such as tap-friendly buttons and swipe gestures, should be implemented to enhance the mobile experience.
8. Consistency and Branding:
   • The design and layout across all pages shall be consistent, adhering to the brand's visual identity.
   • Common elements like buttons, menus, and icons should have consistent placement and appearance.
9. Help and Support:
   • A comprehensive help section or knowledge base shall be provided to assist users in troubleshooting issues.
   • Contact information for customer support should be readily available.
10. User Feedback and Improvement:
    • The website shall include a feedback mechanism to allow users to provide suggestions and report issues.
    • Regular user testing and feedback sessions should be conducted to identify areas for improvement.