The Information Technology Infrastructure Library (ITIL) is _____ that focuses on _____. ITIL describes _____, _____, _____ and _____ to be used by organizations for establishing integration with the organization's strategy, delivering value and maintaining a minimum level of competency. It allows the organization to establish a _____ from which it can plan, implement, measure, and demonstrate compliance.
The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks and checklists to be used by organizations for establishing integration with the organization's strategy, delivering value and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, measure, and demonstrate compliance.
