Talk:ITIL/Foundation/Service Management/Processes functions and roles

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Credits

Text from wikipedia:Process modeling was copied into ITIL/Foundation/Service Management with this edit on 1 March 2014‎. wikipedia:Process modeling now serves to provide attribution for that content in ITIL/Foundation/Service Management and must not be deleted so long as ITIL/Foundation/Service Management exists. For attribution and to access older versions of the copied text, please see this history.

Text from wikipedia:Business process improvement was copied into ITIL/Foundation/Service Management with this edit on 1 March 2014‎. wikipedia:Business process improvement now serves to provide attribution for that content in ITIL/Foundation/Service Management and must not be deleted so long as ITIL/Foundation/Service Management exists. For attribution and to access older versions of the copied text, please see this history.

Text from wikipedia:Skills Framework for the Information Age was copied into ITIL/Foundation/Service Management with this edit on 1 March 2014‎. wikipedia:Skills Framework for the Information Age now serves to provide attribution for that content in ITIL/Foundation/Service Management and must not be deleted so long as ITIL/Foundation/Service Management exists. For attribution and to access older versions of the copied text, please see this history.

Disambiguation Needed

The sentence "The process manager is focused on the operational topics while the process owner is more dealing with questions around design." is followed by "He will therefore manage the appropriate resources and infrastructure to ensure the process activities are carried out as expected...". Who is the "He" in the second sentence refer to, the manager or the owner?

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