System development/Domains/Overview/Customer service

One liners

• “In the digital age, every point of engagement with a customer – from a service call to a marketing email – serves as a ‘Moment of Truth’.

To-do

• Pega researched how telco- and broadband provider can improve their customer service. See http://www.pega.com/telco-moments-of-truth for more info.
  • Most telco- and broadband providers feel...