Fire and emergency management/Public safety telecommunicator I/Psychomotor Applications

• Operation and basic troubleshooting of telephone and communication equipment.
• Controlling conversations utilizing established questioning and listening techniques.
• Manage excited, foreign language and suicidal calls.
• Manage special handling calls such as mass casualty and weapons of mass destruction.
• Basic language and writing skills, interpreting and condensing information, typing and handwriting skills.
• Map and chart reading and use of resource list. Voice control, providing directions, route callers and operate telecommunications equipment.
• Situational Awareness of all operations within the served area and surrounding areas.
• Monitoring other call takers and dispatchers to gather additional information on active incidents.