Business process management/Why playbacks work

Summary

Playbacks, or interactive sessions, where feedback can be provided on a solution at regular intervals is one mechanism to encourage contribution from the end-user population. They are successful because they reduce the surprises that might occur at release time. Users are less likely to be shocked because they have participated all along.

Apply this concept to a project where users can contribute input during every stage. Provide visibility into how decisions get made, why specific requirements are defined as they are, and when popular features will be implemented. The change management problem becomes a lot easier to handle.

Applies to

Charter for BPM Democracy