Business process management/Every representative has a voice

Summary

Some project implementations have made it very easy to communicate issues or to provide feedback. Built into their user interfaces, user's can contribute content to help others perform a step or raise enhancement requests. When these feedback mechanisms are provided and the features subsequently delivered on a regular cadence, the adoption rate has been higher than without these mechanisms. Additionally, formal user training is reduced and efficiency of lower skilled workers increases more rapidly.

Applies to

Charter for BPM Democracy