Business process management/Every representative has a voice

Summary

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Some project implementations have made it very easy to communicate issues or to provide feedback. Built into their user interfaces, user's can contribute content to help others perform a step or raise enhancement requests. When these feedback mechanisms are provided and the features subsequently delivered on a regular cadence, the adoption rate has been higher than without these mechanisms. Additionally, formal user training is reduced and efficiency of lower skilled workers increases more rapidly.


Applies to

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Charter for BPM Democracy